Focused Services.
Lasting Results.
Knowledge Transfer and Training
Empower Your Team. Own Your Tools.
Service Description
We don’t just build your digital infrastructure — we help your team understand and own it. The Knowledge Transfer & Training Package ensures knowledge doesn’t stay locked in an agency. Instead, it’s transferred directly to your team so you gain the skills to sustain and grow your digital presence long after the project ends. This package is designed for companies who want more than execution — they want digital empowerment. Through live training, custom documentation, and ongoing support, we’ll make sure your employees know how to use the tools, platforms, and workflows we’ve implemented. Whether it’s social media scheduling, SEO dashboards, email marketing platforms, or AI-powered content tools, your team will walk away with confidence and clarity. Deliverables: -Overview of the Custom Digital Stack: review of tools, platforms, and workflows implemented by CTCX Digital. -Personalized Employee Training Sessions (live or recorded): tailored to your team’s roles and digital priorities. -Tool-Specific Training: hands-on walkthroughs for systems like social scheduling platforms, SEO dashboards, or email automation tools. -Custom Documentation & Quick-Reference Guides: easy-to-follow manuals for continued learning. -30-Day Slack or Email Support Window: follow-up Q&A and reinforcement to keep your team moving forward. Notes: Limited to tools/platforms implemented by CTCX Digital. Requires team availability for live sessions or follow-up. Additional training sessions beyond scope are billed separately. Who It’s For: -Founders and startups building in-house digital capacity. -Teams adopting new marketing technology or AI-driven tools and needing expert onboarding. -Companies that want to reduce reliance on outside vendors and take control of their own digital strategy. Benefits: -Retain critical marketing knowledge in-house. -Faster adoption of tools and workflows with less trial-and-error. -Greater confidence and independence for your employees. -Access to CTCX Digital’s frameworks and best practices. With Knowledge Transfer & Training, your investment goes further — not only do you get a powerful digital infrastructure, but you also get a skilled team that knows how to use it.
Cancellation Policy
This policy outlines our terms and conditions, refund practices, deliverable acceptance, and project engagement rules. By purchasing a plan, package, or custom engagement, you agree to the following terms: Engagement and Project Start Monthly Plans: Work begins immediately following the scoping meeting and is delivered on a rolling basis throughout the month. Clients may select their preferred start date. One-Time Packages: These engagements are billed as a one-time fee. Delivery timelines are agreed upon in advance during project scoping. Custom Engagements: Timelines, deliverables, and milestones are defined and mutually agreed upon before work begins. Right to Refuse CTCX Digital reserves the right to decline or discontinue work if a project falls outside of our scope, conflicts with our values, or cannot be delivered to our quality standards. Nature of the Work Creative Deliverables: Our work involves creative strategy and execution. Because creative work is often subjective, we scope each project carefully and ask the right questions to align with your expectations. Revision Policy Each creative deliverable includes up to three (3) rounds of revisions. Additional revisions beyond this may require a separate agreement and additional costs. KPI Accountability While we design campaigns and deliverables to meet agreed-upon objectives, marketing outcomes depend on multiple factors outside our control (e.g., client implementation, market conditions, competitor actions). Therefore, CTCX Digital cannot guarantee specific results and should not be held responsible if KPIs or desired effects are not achieved 100%. Deliverables & Acceptance Deliverables will be submitted according to the agreed-upon scope and timeline. Once deliverables are provided, the client has 5 business days to request revisions (if included in the scope). If no revision request is made, the deliverables are deemed accepted and final. Refunds & Cancellations - Monthly Plans: Billed monthly in advance. Clients may cancel at any time; services already rendered or currently in progress are non-refundable. Cancellations will apply to the next billing cycle. -One-Time Packages & Custom Engagements: Non-refundable once work has begun. If a project is canceled before kickoff or delivery of initial materials, a full refund may be issued. Digital Products (e.g., templates, toolkits, reports): All sales are final and non-refundable once access or delivery has been provided.
Contact Details
407-385-0020
info@ctcxdigital.com
Melbourne, FL, USA